Knowsley Management Services
Legal Practice Management Consultants
Rob has worked closely with my Firm since 2001. At the time we engaged Rob to guide us, my two partners and I were in a situation where our practice was not profitable, we were working harder for ever diminishing returns and our taxable income was much less than we could have earned elsewhere as employed solicitors. Rob introduced us to his Management and Marketing Systems including the setting of proper, reasonable fees for fixed fee matters, reasonable hourly charge out rates and his monthly Feedback reports for all staff, including partners, together with monthly Firmwide Feedback reports to enable the management team to see how the Firm as a whole is going. The effect was dramatic. We now have the tools to properly monitor and measure the creation of Work in Progress, billings and the time spent by everyone in the practice on Firm Time including time spent on proper business development. The increase in the Firm’s profitability has been just as dramatic and we have changed from being a Firm with 3 partners, an employed solicitor, 3 secretaries, a Receptionist and a bookkeeper, to now having 10 solicitors and a total staffing compliment of 27 people. As well as providing monthly Feedback Reports and being available by phone whenever needed, Rob still personally attends our Firm every quarter and provides us with insightful guidance on the myriad of things that arise in everyday practice from staffing issues, marketing and the discussion of ongoing strategies for the Firm. I would have no hesitation in thoroughly recommending Rob to anyone wishing to turn around the fortunes of their practice. Geoff Brazel Brazel Moore Lawyers Gosford NSW
"The best starting point in bringing the benefit of Rob's experience to your firm is an initial free chat on the phone with one or more principals, to get a good handle on the challenges facing you.."
Collaborative Family Law and Dispute Resolution Solicitor Rob has been an excellent source of guidan.