Rob has been our consultant since we opened the firm 20 years ago. He has been integral to our growth and direction. His legal management tools, strategies and sound advice have been invaluable to us since 1994. I highly recommend Rob to any law firm.

Owner and principal of legal practice in CBD Newcastle with specialist practice areas of health and relationship law Rob has been hugely helpful and supportive to me in my legal practice and has guided the firm through significant growth. His knowledge and expertise is extensive and covers all aspects of legal practice. I engaged his services after hearing him give a highly motivating talk on practice management and development. He has not disappointed!

Rob has been an excellent source of guidance for our business. His breadth of knowledge and experience across nearly all areas facing a small law firm have enabled him to provide us with wise counsel on many occasions.

Rob has worked closely with my Firm since 2001. At the time we engaged Rob to guide us, my two partners and I were in a situation where our practice was not profitable, we were working harder for ever diminishing returns and our taxable income was much less than we could have earned elsewhere as employed solicitors. Rob introduced us to his Management and Marketing Systems including the setting of proper, reasonable fees for fixed fee matters, reasonable hourly charge out rates and his monthly Feedback reports for all staff, including partners, together with monthly Firmwide Feedback reports to enable the management team to see how the Firm as a whole is going. The effect was dramatic. We now have the tools to properly monitor and measure the creation of Work in Progress, billings and the time spent by everyone in the practice on Firm Time including time spent on proper business development. The increase in the Firm’s profitability has been just as dramatic and we have changed from being a Firm with 3 partners, an employed solicitor, 3 secretaries, a Receptionist and a bookkeeper, to now having 10 solicitors and a total staffing compliment of 27 people. As well as providing monthly Feedback Reports and being available by phone whenever needed, Rob still personally attends our Firm every quarter and provides us with insightful guidance on the myriad of things that arise in everyday practice from staffing issues, marketing and the discussion of ongoing strategies for the Firm. I would have no hesitation in thoroughly recommending Rob to anyone wishing to turn around the fortunes of their practice. Geoff Brazel Brazel Moore Lawyers Gosford NSW

I recently engaged Rob to review the day to day workings of Mathews Family Law and advise as to any ‘improvements’ that might benefit the firm. Rob conducted in depth research into the firm before then meeting with me and each staff member. He demonstrated a sincere interest in getting to know the inside working of the firm, not just the obvious or which could be gleaned from reports etc. He provided me with on the spot feedback and recommendations which I immediately implemented and from which we have derived enormous benefit. His subsequent report was considered, thorough and relevant and was followed by a telephone consultation and ‘wrap up’ including implementation of immediately actionable recommendations and ‘next steps’. I appreciate Rob’s personal approach to his work and his genuine wish to assist where he can. I recommend Rob to any firm that is wondering if there is something more that they could / ought to be doing. I would happy to speak with you if you are considering engaging Rob and would like to know more.

Working with Rob has been an extremely positive experience. His world class coaching and insightful advice has allowed us to improve our performance management systems and structure and systemise our firm. Having emphasised the importance of time-sheeting, our staff have been increasing their productivity, reaching their KPIs and impressing our new and existing clients. As a result, we have increased our presence in the community, are growing rapidly, and continue to benefit from Rob’s advice.

Rob has been instrumental in helping us understand how we spend our time – immediate improvements have been recognising certain administrative tasks taking up too much time and finding ways to improve efficiencies. This of course translates to more available client time, and increasing revenue. The reports are most comprehensive and exceptionally helpful in understanding what exactly is going on in the business, from each team member, to the practice as a whole. It’s been great value as the cost of having our accounting team prepare these reports is likely to be much more, and Rob even suggested a way we could reduce our monthly spend on his services once we moved to regular monthly reports. I thoroughly recommend Rob’s services